If you’ve just ordered an original song, it’s going to be “shipped” directly to your inbox, so keep an eye out for an email from us. Or even read this article just for fun.
If you made the decision to order a physical add-on, however, this one’s for you!
How long does it take to ship?
Our products have varying shipment times. Here’s how it breaks down:
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Physical Add-ons (currently only available to US customers)
- CD: Ships within 3-5 business days from song completion
- Vinyl: Ships within 7-10 business days from song completion
- Metal QR Plaque: Ships within 7-10 business days from song completion
- Metal Record QR Plaque: Ships within 7-10 business days from song completion
- Video Card: Ships within 7-10 business days from song completion
- CD: Ships within 3-5 business days from song completion
- Physical Add-on (Available world-wide)
- Framed Poster: Ships within 7-10 business days from song completion (int'l shipping available!)
What shipping provider do you use?
Most add-ons ship via USPS, but posters will often ship via FedEx or UPS - we'll let you know when we send tracking information!
Do you offer expedited shipping?
At this time, we don’t. If you need to wrap your song up quicker to get your add-ons cooking sooner, check out our rush-fee breakdown.
What if my product is delayed during shipping?
The unfortunate part about shipping products is that they can get stuck in transit every once in a while. You will receive a tracking number via email as soon as your physical add-on ships, so keep an eye on that! Keep in mind, that updates can sometimes take 24-48 hours to reflect on the carrier’s website.
If your package seems to be stuck for more than a couple of days, please feel free to reach out to our Customer Success team HERE!
If this conversation made you wish you bought more add-ons, it’s never too late. Visit our store right now.