At Songfinch, we aim to make shipping physical add-ons as seamless as creating your song. Here’s what you need to know about delivery timelines, international options, and tracking:
1. Shipping Availability
- International Shipping:
- Framed QR Code Poster: Available worldwide!
- Other Physical Add-Ons (CDs, vinyl, plaques, video cards): Currently limited to US customers.
- Digital Add-Ons: Available globally (e.g., slideshows, lyric art, streaming).
2. Shipping Timelines
After your song is finalized:
- CD: 3–5 business days (US only).
- Vinyl/Metal QR Plaque/Video Card: 7–10 business days (US only).
- Framed QR Poster: 7–10 business days (global).
- Note: Delays may occur due to carrier issues.
3. Tracking Your Order
Tracking Info: Sent via email once your add-on ships.
- Carriers:
- USPS for most items.
- FedEx/UPS for posters.
- Delays:
- Check the carrier’s site for updates (may take 24–48 hours to reflect).
- Stuck for days? Email support@songfinch.com with your order number.
4. Troubleshooting
- Incorrect/Missing Metadata on CDs:
- Most computers display accurate info. Learn more here.
- Expedited Shipping: Not available, but rush fees can speed up song creation.
5. Future Updates
- Self-Service Tracking: Coming soon! Track orders directly via vendor portals.
- Expanded International Shipping: Stay tuned for updates on global add-ons.
Need Help?
- Email support@songfinch.com for:
- Replacement requests (damaged/missing items).
- Urgent shipping inquiries.
- Pro Tip: Pair physical add-ons with digital gifts (e.g., Spotify links) for instant sharing! 🎁