At Songfinch, we strive to create songs you’ll love. Due to the personalized nature of our service, please review our policies carefully before purchasing.
1. Cancellations
- No cancellations after purchase: Production begins immediately upon order submission (especially for rush orders).
- Promotions & Add-Ons: Orders with discounted bundles cannot be modified (e.g., removing an add-on that qualified you for a discount).
- Payment Methods: We cannot change payment methods post-purchase.
2. Refunds
No refunds for:
- Completed or in-progress songs.
- Physical/digital add-ons (e.g., CDs, Spotify uploads, lyric art).
- Orders where the wrong payment method was used.
Exceptions:
Rare pre-production refunds (e.g., duplicate orders) incur a 20% cancellation fee (excludes service fees).
3. Revisions & Satisfaction Guarantee
- Lyric Assist Tool: Free revisions for lyrics within 48 hours of delivery (unlimited spelling fixes + up to 5 line edits).
- Unhappy with your song? Email support@songfinch.com. We’ll work with you and your artist to make it right!
4. Contact Us
For questions or assistance:
- Email support@songfinch.com (7 days a week).
- Provide your order number and details for faster resolution.