Okay, guys. We know music is subjective, but a positive experience is not. While we cannot offer refunds on in-progress or completed songs we will work with you to make sure you’re happy with your final product. Check out our Worry-Free Guarantee to see how we’ve incorporated new tools to help you revise and tweak your song.
Here are some other things to keep in mind:
- Once your order submission is complete, your song is sent to your preferred artist. Because we work quickly, we can’t cancel, make changes to, or refund your order once it’s been submitted.
- Your add-ons are just as personal! This means we can not accept returns or exchanges on these products, or do refunds either.
- Please review our cancellation policy here
If you’re unhappy with how your song turned out past that, there are several ways we can make it right! Let’s chat about it via email - shoot our team a message here.