Our process to create your original song begins as soon as your order is placed. Really. We don't wait around and keep your order on a back burner. This is especially true for rush orders.
Due to the nature of our service and our product, once you finish your purchase, we can't stop your order. There is no grace period for this. Be absolutely sure you want to buy your song when you check out.
As such, orders of songs and/or add-ons cannot be canceled or refunded after purchase. Your song or add-on will be delivered and no refund will be issued. Furthermore, when we occasionally run promotions, we cannot cancel any add-ons that create cart size discounts (ex: we can't cancel your streaming order after you purchase if it is the item that brought your cart size to the minimum amount to get a discount).
Our Lyric Assist Tool empowers you with 1 round of lyrical revisions and we are happy to assist with further changes to make sure you're leaving with a song you love.
In the event that a refund is applicable before a song is made, it will be subject to a 20% cancellation fee. Service fees paid are not included in any refund. There are no refunds on completed songs.
We cannot change the payment method used at purchase either, and as a result, we cannot refund these orders either (ex: "I used the wrong credit card at checkout.")
If you have any questions at all, our Chicago-based support staff is available 7 days a week to help. Just reach out to us at support@songfinch.com.
(in effect as of 11/1/23)