Our process to create your original song begins as soon as your order is placed. Within 24 hours, your artist has been booked for you and begins to write and record your songs. This is especially true for rush orders. Due to the nature of our service and our product, once you finish your purchase, we can't freely stop your order.
Orders of songs and/or add-ons canceled & refunded 24 hours or less after purchase are subject to a 20% fee of the overall total order price.
Orders of songs and/or add-ons cannot be canceled or refunded 24 hours or longer after purchase.
If you must cancel after the 24-hour period, your purchase may be refunded in account credits to use for a future song.
Our Worry-Free Guarantee empowers you with 1 round of lyrical revisions and if more is needed, the promise that we will work with you to make sure you're left with a song you love.
If you have any questions at all, our Chicago-based support staff is available 7 days a week to help. Just reach out to us at firstname.lastname@example.org.
(in effect as of 11/1/23)