Whether you’re ready to listen, download, or troubleshoot a missing song, here’s how to access your Songfinch track:
1. Accessing Your Song
- Via Email:
- After your song is ready, you’ll receive an email with a direct link to your song page.
- Click the link to stream, download, or share your song.
- Via Song Dashboard:
- Log into your account at Songfinch.com.
- Go to your Song Dashboard to find all your songs in one place.
2. Streaming vs. Downloading
- Streaming:
- Play your song directly on your song page or Spotify (if you purchased the add-on).
- Lyrics, artist info, and add-ons (e.g., slideshows) are available here.
- Downloading:
- Click the “Download” button on your song page to save an MP3 file.
- Tip: Use a desktop/laptop for easiest downloads.
3. Troubleshooting Missing Songs
- Issue: “My song isn’t showing up!”
- Check Your Email:
- Search for emails from no-reply@songfinch.com (check spam/junk folders).
- Lost access to your email?
- Contact us with your order number and original email address.
- Contact us with your order number and original email address.
- Order Still Not Showing Up?:
- Log into your account and visit your Song Dashboard.
- Log into your account and visit your Song Dashboard.
- Still missing? Email us at support@songfinch.com with:
- Your order number.
- The email used to purchase.
- Recipient’s name (if applicable).
We'll do our best to sort this out with you!