Your Songfinch digital greeting card is a timeless way to share your song! Here’s everything you need to know about expiration, setup, and common issues:
1. Expiration & Access
Does it expire?
No! Your digital greeting card never expires.
Reminder emails are sent post-song delivery to ensure you don’t forget to create it.
How to access:
- Log into your Songfinch Dashboard.
- Go to Order History → Select Digital Greeting.
- Share the unique URL with anyone, anytime.
2. Completing Your Card
When to finish:
- Best done after your song is delivered to reflect its mood/style.
Steps:
- Follow the link in your reminder email or dashboard.
- Customize your card’s message, photos, and design.
- Double-check all details — you can’t edit after completion.
3. Troubleshooting
Browser issues:
- If the page freezes:
- Refresh or use a desktop browser (Chrome/Firefox work best).
- Avoid email links; log in directly via your dashboard.
Changed your mind?
Cancel for a refund if the card is unfinished (see Cancellation Policy).
4. Need Help?
We’re here 7 days a week! Contact support@songfinch.com for:
- Resending your card link.
- Technical issues (e.g., broken links, errors).
- Refund requests.
Pro Tip: Bookmark your card URL for easy sharing — it’s yours forever! 🎉