General Questions

Referral Program

• Do you offer a customer referral program?
• How does your referral program work?
• Is there a limit to how many friends I can refer or the account credit I can earn?
• How and when will I receive my account credit?
• What conditions must referrals complete for me to earn the reward?
• Will my referral receive a reward too?

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Account Credit

• What is Songfinch account credit and how do I earn it?
• Does my account credit expire?
• Can my account credit be used for add-ons or only custom songs?
• Can I transfer my account credit to another account?
• What currency is account credit issued in?
• Can I exchange my account credit for money?

Customer Support

• How do I contact your Customer Success Team for help?
• Do you offer phone support?
• How do I reset my password?

Payment

• How do I pay with Klarna?
• What is Klarna?
• How much do your custom songs cost?
• Expired Coupon Code
• I forgot to use my promo code!
• Do you offer buy now, pay later options?

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Custom Songs

• Can you turn my lyrics into a song?
• Do you offer rush services?
• Do you offer refunds if I'm not happy with my song?
• Are there topics your artists cannot write about?
• What is a Songfinch custom song?
• Can you personalize an existing song?

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Gift Cards

• Do you offer Songfinch gift cards?
• How do I redeem my Songfinch gift card?
• Do Songfinch gift cards expire?
• Do you offer refunds on Songfinch gift card purchases?
• How will I receive my Songfinch gift card?
• Can I use a coupon code to buy a gift card?

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