At Songfinch, we want you to love your song! Here's everything you need to know about revisions, including timelines, how to request changes, and what to expect.
Free Revisions (first 72 hours)
Once your song is delivered, you have 72 hours to request free revisions. You'll need to be logged into your Songfinch account, then you can get there two ways: click Review & Finalize on your song page (you'll see a countdown showing how much time is left in your window), or go to the Orders section of your dashboard and click Finalize Song next to your custom song. Both take you to the same place.
From there, you'll be asked whether you'd like to finalize your song or request changes. To request changes, check the revision request box and describe what you'd like adjusted in the text box that opens. Share as much detail as you can, and your artist will review your change request.
Before submitting, you'll be asked to name a price for your artist's time. Songfinch doesn't charge for revisions; any amount you choose goes directly to your artist, and you can select $0 if you prefer. Revisions within the 72-hour window are free either way.
If you take no action within 72 hours, your song finalizes automatically and the free revision window closes.
After the 72-hour window
Email us at support@songfinch.com with your order number and the specific changes you'd like. Revisions at this stage aren't guaranteed, but we'll work with your artist to accommodate them whenever possible.
After 14 days
Revisions are handled case by case. We'll do our best, but changes can't be guaranteed since artists archive project files over time. The further out from delivery, the harder it becomes to accommodate changes, so please reach out as soon as you can.
Major changes (tempo, genre, overall style)
These go beyond standard lyric revisions and require your artist's involvement. If your song page is published, the best first step is to message your artist directly to discuss what you have in mind. They can tell you what's possible and whether additional work or fees would be involved. If you can't reach your artist, contact support@songfinch.com and we'll take it from there.
One important note
Revision requests can't be submitted through chat. They always go through your song page or support@songfinch.com.
If you run into issues not addressed here or have any other questions, please reach out to our Customer Experience team at support@songfinch.com. We are available from 9am-5pm central time seven days a week. We'll be sure to get to your message as quickly as possible!