1. Contacting Customer Support
Reach us for:
- Revisions or song issues
- Billing, refunds, or account help
- Technical problems (e.g., downloads, access)
How to Connect:
- Email: Send details to support@songfinch.com.
- Help Center: Submit a request here for faster tracking.
- Hours: 9:00 AM – 5:00 PM CST, 7 days a week.
- We don't have phone support at this time.
Still Unsure?
If you’re not sure who to contact, email us anyway! We’ll route your message to the right team.
2. Working with Your Artist
During the Creation Process:
- Provide Details Upfront: Share stories, moods, and preferences in the Song Builder when ordering.
- Track Progress: Get real-time updates on your song page (e.g., “Lyrics Submitted,” “Song in Review”).
- On your lyric draft: Our standard 7-day delivery songs come with an opportunity to review a draft of your lyrics before they are recorded. You will be able to communicate with your artist here.
After Song Approval: - Leave a Comment: Praise your artist or ask questions directly on your song page after the song is complete — they’ll see it!
- Tip Your Artist: Show appreciation by sending a gratuity.
- Have a revision? Start at your dashboard with our free revision and resolution tools, and then reach out to us at support@songfinch.com if you get stuck.
Note: Direct messaging with artists isn’t available mid-creation as of now (but we're working on it!), but our process ensures they have everything needed to nail your vision.
Still have questions? We're here at support@songfinch.com for you!