Experiencing technical hiccups? Here’s how to resolve common issues quickly:
1. Promo Code Not Working
- Why it happens:
- The code expired.
- it’s invalid for your order type (e.g., Original Song vs. add-ons).
- A typo or formatting error.
How to fix it:
- Check the code’s expiration date (included in promo emails/ads).
- Try our active code WRITE15 for $15 off Original Songs.
- Ensure no extra spaces or symbols are included.
Still stuck? Email support@songfinch.com with the code and a screenshot.
2. Saving Progress While Creating Your Song
Can I save and return later?
- Temporary Saving: Your browser may save progress for a short time if you leave the page, but we don’t offer manual saves.
- Tip: Complete your order in one session to avoid losing details.
- If your progress was lost:
- Email support@songfinch.com with:
- The email used to start your order.
- A description of your song (recipient, occasion, genre).
- We’ll attempt to recover your data (not guaranteed).
3. Lost Song Information
- Recovering lost orders or song details:
- Check your email: Search for messages from no-reply@songfinch.com (including spam/junk folders).
- Check your email: Search for messages from no-reply@songfinch.com (including spam/junk folders).
- Prevention Tips
- Enable browser cookies: Helps retain temporary session data.
- Bookmark your song page: Once ordered, bookmark it for easy access.
- Save drafts externally: Copy your lyrics/details into a notes app.
Need More Help?
We’re here 7 days a week! Email support@songfinch.com for:
- Urgent order recovery.
- Promo code troubleshooting.
- Browser/device-specific issues.